Productive teams. Protected endpoints.
We operate helpdesks, onboard users, manage licenses, and automate workflows so your teams stay focused on customers.
Services
TechOps building blocks
Always-on Support
- 24/7 helpdesk & incident response
- Runbooks for L1-L3 workflows
- Executive white-glove care
Workplace Platforms
- Microsoft 365 & Google Workspace
- Identity, MFA, and SSO
- Automation for onboarding/offboarding
Endpoint Security
- EDR deployment & monitoring
- Patch & compliance management
- VPN and network governance
Operating layers
Support · Workplace · Security
Support desks
ITIL-aligned pods with SLA dashboards, self-service portals, and knowledge base curation.
Workplace platforms
Lifecycle management for SaaS suites, license hygiene, and digital experience monitoring.
Endpoint security
Unified endpoint management, patch waves, VPN governance, and frontline incident response.
Experience-first enhancements
Give every employee a premium workplace journey
Smart onboarding
Pre-day-one device prep, identity provisioning, and app bundles triggered via HRIS signals.
- Role-based templates
- Logistics tracking
- Security compliance gates
Digital experience insights
Measure app performance, latency, and sentiment to predict incidents before they escalate.
- Experience scorecards
- Auto-remediation scripts
- Executive reporting packs
Automation co-pilots
ChatOps and low-code workflows that resolve repetitive tasks, approvals, and software requests.
- Service catalog bots
- License reclamation
- Real-time notifications
Operations cockpit
Single pane dashboards with SLA tracking, CSAT, and knowledge analytics.
Toolset
- Jira Service Management
- Freshservice
- Intune / JAMF
- Okta / Azure AD
- SentinelOne / CrowdStrike
Ping us at info@innovate-edge.com to co-create a support model.